Typical job
A property owner reports bed bugs in
A technician discusses the affected property and inspects the area to understand the treatment scope. The owner receives an explanation of the findings and the proposed heat treatment before work begins. A clear inspection and treatment scope helps the owner understand what the property needs. Share which rooms are affected and any relevant access details when discussing the concern.
Typical job
A resident spots a bald-faced hornet nest
The crew considers the reported nest location and height when assessing the work. A technician explains the findings and the proposed treatment before proceeding, so the resident understands what the service covers. The resident gets a defined plan for addressing the nest rather than disturbing it themselves. Keep people clear of the area and point out the nest location when speaking with the team.